Frequently Asked Questions

Pre-sales
Sale
After sales

Pre-sales Q&A

Are you a trading company or a manufactory?

We are a factory, and we offer factory direct prices with excellent quality and worry-free service.welcome to visit !

Do you have agent and after-service stations?

In order to facilitate customers' after-sales and maintenance problems, we set up an after-sales team in Dubai, which can quickly respond to and solve the problems.Welcome to join us!

Do you have certificates?

We have been certified by reputable certification bodies.

Do you provide customized service?

We can design the machines according your requirements(material ,power,filling type,the kinds of the bottles,and so on),at the same time we will give you professional suggestion by many years industrial experience.

What is your guarantee or warranty if we buy your machine?

We provide you with 1 year warranty service for the whole machine and 5 years of core parts warranty service, as well as lifelong technical support.

Do you have reference project?

We have reference project in most countries,If we get the permission of the customer who has brought the machines from us ,we can tell you their contact imformation,you can go to visit their factory.You are invited to visit our location at any time to see and understand how the machine works. We can pick you up from any nearby airport or train station.

Do you offer turnkey projects?

Turnkey projects are available.We can help you start a new company producing bottled sauces or daily chemical products.Please contact our overseas team.

Can I come to China for factory inspection?

Of course, you can come in person or hire a third-party organization to inspect our factory.

What information does the quotation require?

Some of the basic information we need is what product do you need to pack what are their dimensions. Additionally, we would need to know the type of packaging you need, production speed，the desired output, and area available for our machinery.

Sale Q&A

What payment do you accept?

We accept 30% T/T deposit before production and 70% T/T balance before shipment. Of course, we can negotiate other payment terms together.

What are your delivery terms?

We offer EXW, FOB, CFR, CIF delivery terms.

How do i test the machine before shipment?

Machine test run over 72 hours and send test video.

How about the Packaging details?

Standard export packing, major products using export plywood case packing, small products use thick carton packing, ensure that the product packaging integrity and safety.

What's the difference between semi-automatic and automatic filling systems?

Semi-automatic machines require an operator to move containers into and out of the machine. Automatic machines are fed by a conveyor, stopping while a task is performed and then advancing to the next batch until stopped.

After sales Q&A

How to install my machines when it arrives? how much the cost?

We will send our engineers to your factory to install the machines and train your staff how to operate the machines. Customer pay airtickets go and back,accommodation and USD150/day/person.

How long does it usually take for me to receive the equipment?

Depends on whether you want to do customization your filling or not, and also depends on the speed of customs clearance and logistics, but we can guarantee to ship regular filling machine in less than 30 business days.

When can I get an engineer from you?

Contact our sales staff when you have completed the preparation conditions (water, electricity, air supply, production materials). We will send an engineer to install your machine and train your staff to use it. Usually, when you are ready, you can contact our sales staff and cooperate with us to get a visa for the engineer, who will arrive within 15 days.

How long time for installation?

Usually the installation time is 3 days. Normally our engineers will stay and observe for a period of time and train your operators.

How about the spare parts?

We will send one year enough easy broken spare parts together with the machines,shipping together. And at any time to provide a variety of accessories supply and technical replacement of the consultation.

What happens when the warranty time is over?

We still offer our repair services to you even when the warranty time is over.This service does not have an expiry date.

What is the repair, exchange & refund policy?

We offer exchanges and refunds only on big defective units-those beyond repair. For buyers' used machines, we can only support repair services.

Repair:We provide free spare parts (just include the main board and motor) within the warranty period. The buyer should provide serial numbers and photos of defective machines, but the buyer should pay the shipment charges and return the broken parts.

Exchange:If you reported the problem to us in one month upon arrival of the machine, we accept the exchange. The buyer needs to pay for shipping back to our factory via sea freight, as well as the sea freight for the new machine.

Refund:If you reported the problem to us in one week upon the arrival of the machine, we accept the refund, but we only refund you the payment after receiving the returned goods.