Full Customer Support

Our goal is to build long-term relationships.
Supporting our customers is a mutual growth process.

How Our Services Boost Your Success

Perfect Service

Committed to both quality and service, we have a group dedicated engineers to provide after sales support so that our clients can use our equipment to the optimum. We provide a total service from installation to application support for all our customers.

Rich Experience

10+ Years of Sales Experience.Founded in 2011, rich experience in foreign trade.Self-design, professional engineers and workers.

Rapid Response

Immediate response to your demands of packing machine inquiry, fabrication, inspection, and equipment repair.

Fast Delivery

To ensure your continuous output and sales, we promise the shortest lead time of 1 week for regular bag packing equipment.

Our Commitment

Always abiding by the marketing concept of “Reputation First, Service Supreme, Quality Foremost”, RONGCHINE will constantly promote new products, offer benefits to every customer, provide all-round technological services and supports for the users.

Customized Support

Based on your product, we will adapt the machine to achieve optimum machine performance.

In addition to standard packaging machines, we accept customized orders, packaging machines for docking production lines and complete turnkey automated packaging projects.

Efficient Parts Supply

We offer one year free easy broken parts to customer, if customer need any replacement spare parts, you can call or e-mail us, we will response in 12 hours, or you can contact our 24 hours online service. As normal time, the spare parts will be sent to customer in 48 hours.

Installation and Debugging

We will send engineers to carry out installation and debugging of the equipment in buyer's place if requested.Buyer shall fully cooperate with Supplier's engineer and make all the installation condition ready to work. such as: water, electricity, raw material etc.

In addition, our engineers provide on-site training on machine care and maintenance.

Freight Support

We use multi-layer film to pack the machine, and fix the machine on a wooden frame with a thickness of more than 15cm, and a wooden board with a thickness of 10mm will form a wooden box to fully protect the machine.

With our point-to-point freight support, we are able to assist customers in presenting the customs clearance documents required by any destination country.

Need to customize your machine?

Contact us
More than a Decade Free Sample on Request Lead time in 7-10 days Prompt Response in 1 hour of Experience